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bronwynrhI hate Sears. I don't hate often, so I use the term conservatively. In this case, it is justified.
I. hate. Sears.
They tweaked the carburetor and replaced the spark plug. I was livid. The soft-spoken skirt-wearing ladies at the counter insisted they could do nothing about it, couldn't guarantee anything. I had two choices: take the mower or send it back.
I have two weeks of growth on my lawn, I had to take the f@#$ing mower. I took it and told them that if it gave me any trouble at all, ANY trouble, they were going to have to come out and get it, and give me a new one. Period. I told them how fed up I was, how I'd told them last time and the time before how fed up I was. I told them how much time I'd lost, the trouble it had been. I told them it should have been fixed the first time, that I shouldn't have to have seven service calls on a mower - that it certainly shouldn't come back with the exact same work being done on it every single time.
If it doesn't work after 5 tweakings of the carburetor, what makes you think it's going to work after tweaking it a 6th or a 7th time? Please, tell me.
The soft-spoken skirts reminded me again that they could do nothing, please sign here.
When I got the mower, one of the skirts told me I could call this number, this extension and tell them what I thought and see if I got anywhere.
Yeah. That's the same number I've called before. It's in Cinci, and they're the ones who've been screwing up the whole time. At least they're not the love-lorn Shaun of Louisville. Argh!
On the form was a pledge. As soon as I get home, I'll type in the pledge for you, because I know you'll all do a spit-take over it. It has something to do with Fixing it right the first time and Customer satisfaction. I'm going to call them and shove that pledge in their faces, remind them of what it says, and if that doesn't work. . . well, I may have to shove it somewhere else.
Hmmm. Anybody get the sense that I'm a little peeved? Just a teensy bit?
*deep breath*
The manuscript is just millimeters away from submission. Clay's reading it over once more tonight, then I get it in the morning. We'll submit tomorrow.
I get to move into the new space tomorrow, methinks! The electrical and gas are in, so I should be able to move in. The only downside. . . no phone or T1 connections, yet. That could really suck for a while.
Then, I'm going to try to mow my lawn - with luck, I won't pass out. I really haven't been feeling well for quite a while, and I don't know how well I'd do with the mower. I'll try, at least. Then shower, pack and head out for the weekend. Think I can fit all that into one day? I doubt it, but I'll try.
------------
Crap. I'm hungry and I was going to go home, but IT just called me back and he's coming up now to work on my email program. *sigh* late night at the office, I guess. Damn.
I. hate. Sears.
They tweaked the carburetor and replaced the spark plug. I was livid. The soft-spoken skirt-wearing ladies at the counter insisted they could do nothing about it, couldn't guarantee anything. I had two choices: take the mower or send it back.
I have two weeks of growth on my lawn, I had to take the f@#$ing mower. I took it and told them that if it gave me any trouble at all, ANY trouble, they were going to have to come out and get it, and give me a new one. Period. I told them how fed up I was, how I'd told them last time and the time before how fed up I was. I told them how much time I'd lost, the trouble it had been. I told them it should have been fixed the first time, that I shouldn't have to have seven service calls on a mower - that it certainly shouldn't come back with the exact same work being done on it every single time.
If it doesn't work after 5 tweakings of the carburetor, what makes you think it's going to work after tweaking it a 6th or a 7th time? Please, tell me.
The soft-spoken skirts reminded me again that they could do nothing, please sign here.
When I got the mower, one of the skirts told me I could call this number, this extension and tell them what I thought and see if I got anywhere.
Yeah. That's the same number I've called before. It's in Cinci, and they're the ones who've been screwing up the whole time. At least they're not the love-lorn Shaun of Louisville. Argh!
On the form was a pledge. As soon as I get home, I'll type in the pledge for you, because I know you'll all do a spit-take over it. It has something to do with Fixing it right the first time and Customer satisfaction. I'm going to call them and shove that pledge in their faces, remind them of what it says, and if that doesn't work. . . well, I may have to shove it somewhere else.
Hmmm. Anybody get the sense that I'm a little peeved? Just a teensy bit?
*deep breath*
The manuscript is just millimeters away from submission. Clay's reading it over once more tonight, then I get it in the morning. We'll submit tomorrow.
I get to move into the new space tomorrow, methinks! The electrical and gas are in, so I should be able to move in. The only downside. . . no phone or T1 connections, yet. That could really suck for a while.
Then, I'm going to try to mow my lawn - with luck, I won't pass out. I really haven't been feeling well for quite a while, and I don't know how well I'd do with the mower. I'll try, at least. Then shower, pack and head out for the weekend. Think I can fit all that into one day? I doubt it, but I'll try.
------------
Crap. I'm hungry and I was going to go home, but IT just called me back and he's coming up now to work on my email program. *sigh* late night at the office, I guess. Damn.
