Gaseous ranting

[bronwynrh]

March 2, 2004 - I call Vectren Energy Delivery to speak with a rep and get help paying my bill, as their online payment system was dicking me around. Yes ma'am, no problem, sorry about the inconvenience, I can take your payment over the phone.

Good, you have my account information in front of you, right?

Give me your account number again, please?

XXXXXXXXX

XXXXXXXXX?

Yes.

Ok, Ms. Ramey, you're all set, here's your confirmation number. . . .

March 12, 2004 - URGENT: Vectren E-Bill Disconnect Notice.

Excuse me?!?!? *dial dial dial*

Excuse me?!?!?

Let me check on that for you. . .

. . .

. . .

Ok, Ms. Ramey, thank you for holding. It looks like there were four Xs entered instead of three, so the bank rejected the payment.

So your guy screws up his typing and I get late fees and a disconnect notice? Why didn't I receive a friendly, "can we try that again?" notice?

This is automatic, don't worry, I'll take care of it.

Uh huh. Thanks.

Have a nice day, Ms. Ramey.

I thought, I sure as fuck hope so, but I'm certainly not getting off to a good start, am I?

Oh life is sucking right now. Royally. I'm not going to bother with writing about it because I don't feel like and I have too much else to do. No *hugs* or *snugs* please. . . thanks.

Comments

[ashfault76.livejournal.com]

hmm... another checkmark for my "don't buy a house" column...

[marstokyo.livejournal.com]

sounds like what I went through with when I tried to get DSL from Verizon:
http://www.livejournal.com/tools/memories.bml?user=marstokyo&keyword=DSL+hell&filter=all

automatons SUCK!

[corto.livejournal.com]

yeah.... watch for that "automatic" corn-hole on your credit rating... I hate it when institutions excuse their screw ups by blaming their crummy processes.

ps. Hi sugar-bronze... :D Squeeeeeze.

[ex-sinnie785.livejournal.com]

Me? give *hugs* or *snugs*??? Never!!!


::hands you a brutal, blood-covered baseball bat::

use it well. =D

[bramey.livejournal.com]

It feels good in the hands, nice heft, balance. . . Power, baybee!

Come on, world! Wanna piece o' me? K'mere!

WHAPWHAPWHAPWHAPWHAPWHAPWHAP

Much better. Thank you, lori.

[srallen.livejournal.com]

Remember to follow through!

You may be ready for the major leagues! ;)