bronwynrh | Add another one to the list

In addition to hating MegaLife and Sears, I can now add Sprint to the list. Ok, I don't hate them really, but they are certainly on my 'gawddayem but this company is annoying' list.

Usually they're on my list because of all those dropped calls and their ridiculous 'you can only have 20 dropped call credits a month no matter how many times we actually drop you' rule. Today they're on my list for being stupid.

See, I have Sprint long distance on my land line (don't ask me why, I don't know, I was lured by the 50 free minutes a month and no fee thing). Tonight, I pick up the phone to call my darling Jeffrey to tell him that one of my favorite movies, O Brother, Where art Thou? is on.

We're sorry, but your long distance service has been discontinued. Message 45 blah blah blah

Exsqueeze me?!? What?!?

*-2-TALK

Wait for 10 minutes.
Explain the problem to Mr. Sprint Customer Service.

Well, Ms. Ramey, it was cut off by our receivables department.

Uh huh. Why?!?

It seems we got some mail back from an address that doesn't match what's on our records.

So Sprint can't call to tell me this? They just cut off my service? What address are you talking about?

384 Treeline Park

What?? Where the hell is that?

Well it's in San Antonio, isn't that your address?

Not for 6 years, no. I've never given you that address, where did you get that?!?

Well I don't know. Sprint is omniscient, but sometimes we screw up.

(Seriously, he really said that. Nice guy, good humored.)
I explained that we need to fix that and also take care of a $1 shortage on my account.

Are you a day late?

Harharhar

So he starts to fix the address problem, we go back and forth on my home phone number and address about 4 or 5 times. He comes back to tell me something, when

*beedle-eep*

Dropped. Fucking. Call.

And he didn't call me back on the land line, even though he surely KNEW my phone number by that point. So I call back on my cell phone and wait 22 minutes before I get another customer service rep to whom I have to explain everything. I could tell she has practiced her responses thoroughly, with her chirpy "Well, Ms. Ramey I'm sure sorry about that" and "Well I do apologize for that, Ms. Ramey."

She fixed the address, had no clue why Sprint would have got their hands on the old address, and agreed that I should get the $1.44 shortage credited for my trouble.

At least.

So now I've missed most of the movie and I still haven't done my taxes as I'd planned. Another unexpected late night.

Woot! Just in time for the big Klan rally scene. John Goodman in a one-eyed hood. Fun!